Customer Service

Thank you for shopping at Riseup.

Returns and Refunds Policy

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 15 days

The product is in its original packaging

The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

Send the product with its original packing to:

925 Interactive Sàrl
Route de Chavalon 78C
1844 Villeneuve

Shipping charges

Shipping costs for sending and returning a product are free for Switzerland.

You are responsible for the risk of loss or damage to the product during shipping to and from Riseup.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +41 24 552 01 15

By email:


Secure payment by Visa, Mastercard, Paypal and prepayment. The prices may change depending of promotions.


If a product is unavailable after ordering, you will be informed by email as soon as possible.
You will then be able to order an alternative product from the site or cancel your order.
If you choose to cancel your order, you will be refunded immediately.

Shipping in Switzerland

The shipping is free for all order delivered in Switzerland.
Package are generally delivered under 48 hours (working days) after receiving your payment.
We will supply with a link, as soon as possible, which will allow you to follow the delivery of your package online.
The shipment charges include the packaging and handling and the mail expenses.
We recommend you group your purchases together in a one order.
We cannot group two different orders and you will have to pay postal charges for each of them.
Your package is sent at your own risks, although particular care is brought to the package containing fragile products.

Shipping Internationally

No international delivery for the moment.


Your Data will only be used to provide you the best quality services. It will not be used for commercial use.